Legal
Privacy Policy
1. About this policy
This policy explains how we collect, hold, use and share personal information. In it, "Revive X", "we", "us" and "our" mean Wellness NGW Holdings Pty Ltd, trading as Revive X Recovery & Wellness Centre. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, for health information, the Health Privacy Principles in the Health Records and Information Privacy Act 2002 (NSW).
It applies to information we collect through our website, our member portal and app, our Facebook and Instagram advertising and lead forms, in person at our studio, and by phone and email.
2. What information we collect
Depending on how you deal with us, we may collect:
- Contact details: your name, email, phone, address and suburb.
- Personal details: your date of birth and emergency contact details.
- Membership and payment details: your membership type, bookings, payment history and direct debit details. Payments are processed by our payment provider.
- Health information: the answers you give on our waivers and health screening forms, such as medical conditions, medications, pregnancy, and anything relevant to whether a sauna, cold plunge or the Microbaric Sauna is safe for you. This also includes any letter from your doctor, and our staff's notes about whether you are cleared to use a service. Health information is sensitive information.
- Records of what you agree to, including your signature and the date you accepted a waiver.
- Booking and visit information: your class and session bookings, attendance, and door access records. Our door access works through a digital key on your phone, so we also record when your key is used to open a door, and your phone's access key details.
- Incident records, if you are injured or unwell while at Revive X.
- Enquiries and communications you send us.
- Information from our advertising: your details when you complete a Facebook or Instagram lead form.
- Website information: pages visited, general location from your IP address, device and browser type, and cookies (see section 9).
- CCTV footage. We use CCTV at the studio for the safety of members and staff and to protect our property. Signs show where cameras operate. We keep footage only for as long as we need it, and it is viewed only by staff who need it for those purposes, unless we need to give it to police or as the law requires, or to deal with an incident or insurance claim.
3. How we collect it
We collect information directly from you when you sign up, book, complete a waiver or health form, contact us, visit the studio or complete a lead form. We may also receive your details from Meta if you submit a lead form on Facebook or Instagram, and from our booking system, GymMaster.
If you give us information about someone else, such as an emergency contact, please make sure they know.
4. Why we collect and use it
We use your information to:
- set up and manage your membership, bookings, billing and direct debits;
- check whether our services are safe for you, using the health information you give us;
- respond in an emergency, or if you are injured or unwell;
- run the studio safely, meet our legal duties and keep our records;
- send you service messages such as booking confirmations, billing notices and changes to opening hours;
- tell you about our launch, memberships, offers and events, where the law allows (see section 10);
- answer your questions and improve our services and website.
We use your health information only to look after your safety and manage your use of our services. We will not use it for marketing. We will not use or share it for another purpose unless you agree, it is needed in an emergency, or the law requires or allows it.
If you do not give us information we ask for, we may not be able to offer you a membership or let you use some services. For example, we cannot let you use the Microbaric Sauna without a completed health screening form.
5. Who we share it with
We share information only where reasonably necessary, with:
- GymMaster, operated by Treshna Enterprises Ltd, our member management and booking system, which holds your membership, booking, waiver and health screening records;
- EziDebit, our direct debit and payment provider;
- Meta (Facebook and Instagram), if you use our lead forms or interact with our ads;
- our website host (Netlify), and tools we use to pass your details between our systems, such as Zapier and Google;
- emergency services and medical providers, if you are injured or unwell;
- our professional advisers, such as our accountant, lawyer and insurer; and
- anyone else where the law requires or allows it, or with your consent.
We do not sell your personal information.
6. Sending information overseas
Some of these providers may store or process information outside Australia, including in New Zealand (GymMaster's operator is based there) and the United States (for example Meta, Netlify, Zapier and Google). We take reasonable steps to make sure overseas providers handle your information in line with Australian privacy law.
7. Keeping it safe, and how long we keep it
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Access to health information is limited to staff who need it, and our systems need a login.
If there is a data breach that is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the law requires.
We keep your information only as long as we need it for the purposes above or the law requires. We keep health and waiver records, and financial records, for as long as the law requires. After that we delete or de-identify them.
8. Health information
We ask for health information so we can tell whether a service is safe for you. It is collected with your knowledge and is only seen by staff who need to see it. If you ask, we will tell you what health information we hold about you. You can ask us to correct it. If you ask us to stop using the Microbaric Sauna or any service, we will not offer it to you, but we may need to keep your records (see section 7).
Our staff are not medical professionals. The information you give us does not replace advice from your doctor.
9. Cookies and website analytics
Our website uses cookies and similar tools to see how it is used and to measure our advertising. We use Google Analytics and the Meta Pixel. They collect information such as the pages you visit, your device and browser, and your general location, and Meta may use it to show you our ads. You can turn cookies off in your browser, and you can control ads in your Facebook and Instagram settings, but some parts of the site may not work properly.
10. Marketing
We will send you marketing emails and messages only where you have agreed, or where the law otherwise allows it. Every marketing message includes a way to unsubscribe. You can also opt out at any time by emailing info@revivexwellness.com. We will keep sending you service messages about your membership and bookings.
11. Accessing and correcting your information
You can ask to see the information we hold about you, and ask us to correct anything that is wrong or out of date, by emailing info@revivexwellness.com. We may ask you to confirm who you are first. We will respond within a reasonable time, and normally within 30 days. In some cases the law allows us to refuse, and if so we will tell you why.
12. Complaints
If you are unhappy with how we have handled your information, please email info@revivexwellness.com with the details. We will investigate and reply within a reasonable time.
If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au). For health information, you can also contact the NSW Information and Privacy Commission (ipc.nsw.gov.au).
13. Children
Our services are for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn we have, we will delete it.
14. Changes to this policy
We may update this policy. The current version is always on this page, with the date it was last updated.
15. Contact us
Wellness NGW Holdings Pty Ltd, trading as Revive X Recovery & Wellness Centre
3/7 Enterprise Drive, Berkeley Vale NSW 2261
info@revivexwellness.com · 0412 446 867